customer care

Payment Options

When clients place orders online, which accepts Visa, MasterCard, American Express, JCB, Discover, and Diners Club payment. We also accept Apple pay as digital payment and PayPal express. 

Orders & Shipping

Please allow up to 48 hours for your order to be processed and shipped. Orders are processed Monday through Friday with the exception of national holidays. Please note that orders placed on Friday after 2pm will be processed the next business day. All domestic orders are shipped UPS and typically arrive within 1-3 business days. 

STANDARD SHIPPING                                    Free
Delivery in 3-6 working days
EXPRESS SHIPPING                                           Free
Delivery in 2-4 working days
NEXT DAY SHIPPING                                      $ 25.00
Delivery is guaranteed in the morning of the next business day for orders placed on weekdays before 2pm EST. Orders placed after 2pm EST on Friday or on weekends will be delivered the following Tuesday.
            

International Shipping

All international orders are shipped USPS for $25.00 and typically arrive within 8-10 business days depending on the international destination. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the total amount of applicable duty and tax/VAT for your order when checkout.

 

Returns and Exchange

You can return any item purchased on CUIXU Online Store within 14 days from the receipt of the merchandise. Items must be returned in the same original conditions, neatly packed and with the return tag still attached.

Please note that we can only exchange an item for the same article in a different size or color. The new size/color will be dispatched as soon as we have received the article that is to be exchanged. We can only accept exchanges from the country which the shipment was sent to. In order to start the exchange or return process the customers contact customercare@thecuixu.com and provide your order number and reason for exchange or return.

Once your return has been received and it complies with our returns policy, we will refund you by your original payment method.

All sale items are final sale.